Delivery times

Once received at our logistics centre in France, all your orders are prepared and then shipped to Mauritius. From that date, allow 7 to 15 days for delivery.

During the ordering process, estimated delivery dates are shown for each item. These dates are indicative and depend on various factors:

• The delivery date shown on Amazon
• Compliance with this delivery date by Amazon or the third-party seller
• Customs procedures, your delivery address
• Unforeseen circumstances (customs delays, local or international disruptions...)

By selecting items sold directly by Amazon, you benefit from better delivery times. These items are generally immediately available and delivered to us more quickly.

If the item is offered by a third-party seller, remember to check other users' reviews on Amazon. Note that third-party sellers do not always have the same processing and delivery standards as Amazon, which can lead to longer delivery times or even delays.

Although we have no control over many of these factors, we do our best to meet the stated delivery times.

Thank you for your understanding. Do not hesitate to contact our customer service at any time for more information.

Customs procedures

All our customers' orders are systematically declared and go through the standard customs clearance process.

Import and customs clearance formalities are included in the final order price.

Blocked and prohibited items

A list of prohibited and blocked products can be found in our dedicated "Import regulations" section. Thanks to a keyword and category filtering system, most items are blocked and are not processed at checkout.

However, it is your responsibility to always ensure that your purchases are not prohibited for import. Despite all our efforts, some items may not be detected by the system and may be processed at checkout. This can happen when a third-party seller uses an inappropriate category or deliberately bypasses the filtering systems.

Digital products, insurance/warranties, and other information

DIGITAL PURCHASES:

At present, Cart'In cannot process digital purchases (Amazon gift cards, Kindle books, video games, software, PlayStation Plus cards, etc.). We are however working on developing these features.

INSURANCE/WARRANTIES:

Do not subscribe to Amazon's optional insurance. These are sometimes suggested when you add certain items to your cart (computers, components, all kinds of devices).

Cart'In is not able to extend manufacturer warranties outside the country of purchase. We are however working on offering optional additional insurance in Mauritius.

OTHER INFORMATION:

The final price of all your purchases includes the amount displayed on Amazon, Cart'In service fees, shipping and import fees, as well as duties and taxes.

We do not offer import services for purchases made on other websites based in Europe and the United States, nor for those made on amazon.fr outside the Cart'In circuit.

IMPORT REGULATIONS

Certain product categories are strictly prohibited for import or subject to restrictions.

Although the app and extension automatically block a number of prohibited items, we encourage you to familiarise yourself with these restrictions in order to make informed choices.

PROHIBITIONS

The import of the following categories is strictly prohibited.

Prohibited for import to Mauritius:

Weapons and ammunition, guns and accessories, including replica pellet/BB/airsoft/paintball guns, spare parts and projectiles, hunting weapons and associated ammunition, magazines and bayonets, tasers, stun guns, tear gas, batons and pepper spray, gas masks and gas mask filters, law enforcement striking weapons including picks and batons. Knives and blades of all kinds. Pesticides, herbicides, fungicides. Radioactive elements or products. Oxidising agents. Fire extinguishers. Medicines even for personal use, cosmetic products intended for purposes other than personal use. Live animals and plants. Any unidentifiable materials, substances or chemical products.

Prohibited for air transport to Mauritius:

Poisonous substances, toxic substances, especially those that can be inhaled, infectious substances, explosives, fireworks, gunpowder, rockets or matches, petrol, diesel or other fuels, lighters containing fuel. Self-balancing boards (hoverboards).

The information on this page is provided for guidance only. For the official list of items prohibited for import or for air transport, please consult the competent authorities.